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Revitalize your company from the top down. Peak performance motivation. Powerful talent development content - use it today and change your company's tomorrow!
Become a customer-driven organization. Sales. Company Branding. Customer Service. Quality Standards. Employee job satisfaction. Talent development. Talent retention. Peak Performance Motivation.
Re-create and re-generate your company's vitality; invigorate your workplace, recharge corporate identity, define your corporate brand and unique customer service platform.
Powerful leadership defined. The most effective team building.
A strong corporate brand = competitive advantage and increased profitability.
Service driven Selling - Sell More, Sell Better!
Topic Ideas
- Create customer loyalty:
Build a better customer-centered organization.
- Create the branded customer experience:
Your company and your service or product is unique & valuable! Carefully define and create a powerful and positive brand image and make sure your public gets the message! Tighten your corporate vision and convey it to your targeted customer.
- ReSpirit your workforce:
Find the Job You Always Wanted Without Leaving the One You Have.
- High Impact Leadership:
Best Practices for Leading in Times of Rapid Change.
- Service Driven Selling:
...It Sells!
Through provocative, customized workshops and seminars...
Richard Whiteley works with your organization to from the top down. Areas of expertise address high-impact leadership, employee retention and job satisfaction - in essence, re-spiriting your workforce.
The Whiteley Group is also a powerful sales training and customer service tool, creating your company's unique branded customer experience with your management team, and instructing every member of your sales team in its effective implementation. Richard Whiteley also increases sales through high-impact customer service training and satisfaction guaranteed quality standards.
The Whiteley Group highlights the critical few leadership practices and traits that offer the most leverage towards supporting and commanding consistent peak performance. Richard Whiteley charts the attitudes and competencies that generate superior sales performance, and prepares your audience to consistently surpass challenging standards and goals.
Each Whiteley Group presentation outlines a unique approach to corporate branding, including the purpose, impact and "how tos" towards making every customer interaction consistent, intentional, differentiated, and valuable. To maintain this clientele and create loyalty to your brand, Whiteley describes five proven business and sales strategies to powerful customer service - target, attract and retain your valuable customers - broaden your customer base - and energize your team in the process!
Clients include:
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Aetna
Air Canada
Allied Signal
American Express
Bank Administration Institute
Bank of Boston
British Airways
Brown Brothers Harriman
Campbell Soup Company
Citibank
Conference Board Kraft-General Foods
Deloitte & Touche
Delta Airlines
Dow Corning
Dun & Bradstreet
DuPont
Estee Lauder Companies
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Fidelity Investments
Ford
FORTUNE
General Motors
Gillette
Harcourt General
Hewlett-Packard
Hyatt International
IBM
Imperial Oil
John Hancock
Kaiser Permanente
Labatt's Breweries
Lucent Technologies
Marriott Corporation
Manulife Financial
McGraw Hill
Mercedes-Benz
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Merrill Lynch
Metropolitan Life
Microsoft
Motorola
NASDAQ
Neiman Marcus
NE Journal of Medicine
Philip Morris International
PriceWaterhouseCoopers
Prudential
Renault
Saturn
Sea World
Scripps
Standard Life
Sun Life
Sun Microsystems
Toyota
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Audience Response:
I felt our workshop was terrific. Whatever concerns I had quickly evaporated when you took over the audience and got people going. I congratulate you on doing a fine job.
Roy Zuckerberg, Partner, Goldman, Sachs & Co.
Your presentation served to motivate our sales force. It seemed like everything we discussed a couple of weeks before the meeting found its way into your talk. All the comments were positive like: "The best speaker we ever had"; "Wish it could have been longer"; and "Where can I get his book to learn more?" You struck a chord with our salespeople and it was the exact message I wanted them to hear.
Ruth Unzicker, Vice President, Sales, Kodak
Our company is the leading seminar organization in Latin America. We have had such experts as Peter Drucker, Tom Peters, Lee Iacocca, Philip Kottler, Michael Porter and others. Richard Whiteley was simply one of the best speakers we have ever had. He is the only speaker to have ever received a perfect score from our attendees. The big difference between Richard and other speakers is that he can tell an audience how to make it happen in a very practical and entertaining way. We are particularly delighted with the time he took to learn about our audiences to make the presentations directed to them.
José Salibi Neto, Managing Director, HSM Cultura & Desenvolvimento
(His) customer service workshop was phenomenal ...Richard Whiteley increased my expectations Š His session made the entire event worthwhile... This was fantasticŠPractical... Can use the information immediately... Richard is amazing! Keep him coming back... Very good presentation style... Lots of audience participation... Style, content and humor.
Audience Comments from a Microsoft Partners Presentation.
Bio
Richard Whiteley, Harvard, MBA. Successful entrepreneur, consultant and award-winning author.
Richard C. Whiteley is the Principal of The Whiteley Group, an international speaking and consulting firm. Most recently, Richard held the position of Vice Chairman of The Forum Corporation, an industry-leading, 700 man-strong, global training and consulting firm.
Richard's award-winning best seller, The Customer-Driven Company, was named one of the top four business books of 1991 by Fortune Magazine. Customer-Centered Growth, 1996, was selected as a Business Week best-seller, and named one of the top five business books by Selling Magazine. Whiteley's third book Love the Work You're With: A Practical Guide to Creating Greater Joy and Productivity in your Job hit the shelves in December 2000.
Richard has appeared on national and local television and radio, was featured in Flightline, an American Airlines publication, and is a frequent commentator in the business press. He was formerly a columnist for Sales and Marketing Magazine, and has created two video programs, Customer-Driven Quality with Fortune Magazine, and Solving the Leadership Puzzle, featuring the Kansas City Chiefs professional football team.
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